Frequently Asked Questions

We are an out of network provider for all insurance plans. We do not accept payment directly from any insurance company. Clients/guardians are responsible for all fees associated with treatment at time of appointment. We will provide you with the paperwork necessary for you to submit a claim to your insurance for reimbursement and take advantage of any out of network benefits. Please request a super bill on Luminello if you would like to submit for out of network benefit. 

We have partnered with Reimbursify for you to easily submit your claims for out-of-network health insurance reimbursement. Download the app and get your first claim for this practice free. 

We typically reserve online appointments for individuals 18 years and older. If you feel that your child would benefit from an online appointment, please schedule a complimentary consultation to discuss this option. 

Therapy is typically used in conjunction with psychiatry. Some clients may achieve the desired results with medication alone. Other times, clients find it most beneficial to add therapy to their treatment regimen. Combining psychiatric care with talk therapy can greatly to assist you in receiving the results you desire.   

If you share legal custody and your divorce decree requires that you inform the other parent of health appointments, please note that mental health services falls under this, and you may be in violation of a court order if you fail to inform the other parent.

To provide consent for treatment for your child you must either have sole legal custody OR have shared legal custody. If you have no legal custody you cannot provide consent for treatment. By scheduling an appointment for a child, you are stating that you have the legal right to consent for the child.

Our office is conveniently located off of exit 23 at 10224 Hickorywood Hill Avenue, Suite 101 A, Huntersville, North Carolina 28078.

An Initial Diagnostic Assessment is required before therapy can begin. This assessment will last between 50-85 mins and clients will be charged $265. Therapy appointments will last 50 minutes and clients will be charged $200 for each appointment. Curious as to how therapy might work or how we can assist you? Feel free to schedule a complimentary 15 minute phone consultation.

If you are unable to keep an appointment, please cancel as soon as possible by leaving a voicemail or sending a message through Luminello. You will be charged the full fee for the scheduled service(s) unless you cancel 24 hours in advance (not including weekends or holidays). Exceptions to the missed appointment fee will be made for weather emergencies. If you are late for your appointment, you will be seen for the remaining appointment time and will be charged the full appointment fee.

A Late Cancellation Fee will be charged if the Patient (or Patient’s Representative):

•  Cancels the appointment less than 24 hours prior to appointment time; or
•  Fails to show up for a scheduled appointment; or
•  Arrives for their scheduled appointment with 30 minutes or less remaining in their scheduled time slot

If you cancel or reschedule more than twice, we may re-evaluate your needs, desires, and motivations for treatment at this time or require payment at the time of scheduling. 

The duration of therapy depends largely on the nature of your concern and how available you are to engage in sessions. We will discuss the best option and possible duration of treatment during the initial assessment.  

The first session will be comprised of an Initial Diagnostic Assessment. This will allow us to greater understand what brings you to therapy as well as what might be impacting your ability to regulate your symptoms. If you are under the age of 18, the first appointment will be split between time with you individually as well as time with just your guardian.  

We are proud to offer services to individuals in North Carolina, South Carolina, Florida, Pennsylvania,and Virginia. Clients are not required to be residents of these states; however, they must be physically located in one of these five states during the appointment.