If you are or believe you are experiencing a medical or psychiatric emergency, including suicidal or homicidal thinking, side effects to medication, or any other urgent or time-sensitive matter in which you need an immediate response, do not request an appointment, call, email, or message. Instead call 911 or go to your closest emergency room.
Appointments will typically be scheduled at the end of a session. Appointments may also be scheduled by sending a message on Luminello or by calling 704-629-8306.
Appointments may be rescheduled by sending a message on Luminello or by calling 704-629-8306.
If you are unable to keep an appointment, please cancel as soon as possible by leaving a voicemail or sending a message on Luminello. You will be charged the full fee for the scheduled service(s) unless you cancel 24 hours in advance (not including weekends or holidays). Exceptions to the missed appointment fee will be made for weather emergencies. If you are late for your appointment, you will be seen for the remaining appointment time and will be charged the full appointment fee.
A Late Cancellation Fee will be charged if the Patient (or Patient’s Representative):
If you cancel or reschedule more than twice, we may re-evaluate your needs, desires, and motivations for treatment at this time or require payment at the time of scheduling.
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